SAMPLE ONE
Description: Created for UnitedHealthcare. This email is sent to a provider audience to help improve customer satisfaction scores by educating clinic managers on a new process that will help improve communication.
Subject line: You can now access individual care plans (ICP) electronically
Preheader: Process changes you won’t want to miss
Coordinate care through the CommunityCare Provider Portal
Available now, the UnitedHealthcare CommunityCare Provider Portal helps you coordinate member care and work with our care coordinators online.
Collaborate online
You can review a member’s ICP and provide comments through the portal. Our care coordinators will leave comments and add information to the member’s online ICP.
Training
Walk through all of the features of the CommunityCare Provider Portal in our self-paced user guide.
Get started
To access, select the “sign-in” button from the upper right corner of UHCprovider.com and then select the United Healthcare CommunityCare link from the dashboard.
Questions If you have questions about the portal or accessing ICPs, please contact your network manager.
SAMPLE TWO
Description: This email is sent to a provider audience from UnitedHealthcare. The goal was to help improve customer satisfaction scores by educating clinic managers on correctly bill claims and reducing rejected payments.
SUBJECT: Are you sending Bind claims to the wrong place?
We’re here to help you avoid frustration and the confusion that can come with misdirected claims. Follow these guidelines to minimize potential claims delays.
Use payer ID 25463 and double-check the mailing address. If you submit claims with another UnitedHealthcare payer ID (other than Bind), we’ll deny those claims.
Refer to the member ID card for information on claims processing. If you have questions about how to load this into your system, contact us at yourbind.com/providers.
Determine if claims for Bind members were misdirected or denied, contact your UnitedHealthcare/Optum advocate or click on “Contact us” at yourbind.com/providers
Call 844-368-6661 for help with member-specific eligibility, benefit or claims questions
Other ways to help avoid delays with misdirected claims
Submit claims to Bind (365-day timely filing) electronically using the Bind payer ID 25463 or by mail to: PO Box 211758, Eagan, MN 55121
Check claims status on UHSS.UMR.com or call 844-368-6661 to speak with a specially trained UnitedHealthcare Shared Services provider service representative.
File appeals by visiting yourbind.com/provider-appeals
Questions? To learn more, visit yourbind.com/providers, subscribe to the Bind Provider Bulletin or join our quarterly webinars. Do you still have questions? Submit this form online, and we’ll respond as soon as possible.
